It comes down to how we approach our work and support our team while we do it.
Our role is to clear the way ahead for our clients to step into it. To do that, we need to feel the pain point, understand the problem or opportunity, capture the dream so we can create solutions, find the missing piece and map the way to the future. Often this is through recognising an opportunity or issue and using our combined learnings to create a tailored and proven solution that works for their team and customers.
The small things can have big impacts when they are applied at the right time and in the right way. Our sector-focused teams work together to capture and understand what we have learnt, and constantly look for new opportunities to help our clients do better.
It matters that we use contemporary service delivery methodologies, it matters that we have our own product development framework (that we also use on ourselves—we walk our talk!), it matters that we invest in developing capabilities, it matters that we actively consider the positive and negative impacts of the work that we do in our communities, and it matters that we put our people first.
This might sound like a lot of work behind the scenes, but this is what it takes for us to make it matter to our clients, customers and our people.