It comes down to how we approach our work and support our team while we do it.
Our consulting team is supported by a dedicated Service Delivery division that ensures consistency in our work for clients, how we communicate and ultimately how we deliver. All of our work comes from a space of being an empowering expert, which means leaving organisations not only with the outcome they desire but also the tools, training, techniques and confidence to continue successfully long into the future.
We focus on two core areas:
Our Business Practices enable us to get involved in the definition of ‘ideas and challenges’, the big picture, of an organisation rather than just going straight to solution mode. Taking a step back to explore the ‘why’ that drives change initiatives results in stronger strategic alignment for projects, increased engagement from those involved, and from our experience, far greater likelihood of success for everyone.
Our cross functional teams are constantly developing centres of excellence (and bringing new ones to life) to meet the increasing and ever-changing needs of communities, customers and the market at large. Our drive to make the work we do matter gives us a bent towards outcome- based community and client engagements where we can both shoulder responsibility and risk in the work we do.
It matters that we use contemporary service delivery methodologies, it matters that we develop our own product development framework (that we also use on ourselves—we walk our talk!), it matters that we invest in R&D and it matters that we put our people first.
This might sound like a lot of work behind the scenes just to get projects developed, but this is what it takes for us to make it matter to our clients, customers and our people.
From start to finish we are working to Make it Matter.