Launceston City Mission provides support and assistance to people with physical, emotional, social or spiritual needs, through a range of social and other activities. Through income from their stores, along with grants and donations, Launceston City Mission supports more than 10,000 people across Northern Tasmania every year and engages over 650 paid and voluntary Tasmanians to help them achieve their mission.
The 16 retail and resale stores run by Launceston City Mission generate approximately 45% of their income. However, they were having ongoing issues with their stock management processes, resulting in:
The Project Lab carried out a detailed analysis of current stock management processes, which included a review of systems and data, interviewing key staff members, validating the perceived pain points and mapping the current state. This in-depth process mapping solution resulted in a robust list of recommendations to improve processes, better equip staff to perform their tasks, update data systems and develop a culture of continuous improvement within the organisation.
Our process mapping solution consisted of:
The Project Lab worked in partnership with Launceston City Mission, to create a solution that was ‘owned’ by the organisation and its people so that they could introduce fundamental changes to their processes:
"The Project Lab really helped to clarify the challenge around procurement. I am glad we did the process work around the logistics because it helped us to understand the bigger challenges around procurement” – Brian Beswick, General Manager Corporate Services, Launceston City Mission