Industry snapshots

Cyber risk in the Hospitality industry

With evolving technologies, the hospitality industry is now reliant on the use of internet and electronic devices for the daily functioning of the business. Today customers can reserve a hotel room, specify requirements and make payment for it with just a smartphone. Hotels use the internet for processes like sending an e-voucher, confirming a booking or sharing details about a booking. Apart from dealing with customers, hospitality businesses also integrate the front-end functions with their accounts or management information systems.

Businesses in hospitality attract cyber criminals due to the fact they collect and manage sensitive information like passport details, travel itinerary, credit card information and more. These businesses often have databases of customers' personally identifiable information (PII) and various access details like third-party vendors and software systems. They also facilitate a good number of financial transactions, often involving executives and wealthy individuals whose information is sought by cyber criminals.

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