Position Objectives:

To enable the Growth Team to achieve their objectives through direct and indirect support activities, and development of systems and processes.

Position Description:

The Associate Principal Consultant is responsible for helping Principal Consultants build and maintain relationships with key clients through understanding problems and creating clearly articulated solutions for, or with, our clients.

This is likely to include supporting Principal Consultants in client meetings, documenting meeting notes, understanding problems and developing solutions using our PISB framework.

In this role, you will be required to liaise across internal teams (including Growth, Product Development and Customer Experience), external panel providers and often clients.

As an Associate Principal Consultant, you will have a desire and passion to develop and extend your career pathway to a Principal Consultant for The Project Lab, with equal focus on learning our approach to improving Tasmanian organisations and enabling our Growth team to operate efficiently. You demonstrate your passion and desire to understand all elements of the Principal Consultant role and eagerly take on opportunities of delegated tasks to support the development of your career.

You are a critical thinker with a natural desire to understand and solve problems, and ability to deliver a compelling argument. You have excellent interpersonal, communication and customer service skills. You understand customer needs and how our services can fulfil those needs. You have a strong commercial mindset and will use this to ensure that our approach to customers continually improves to deliver more value for our clients.

You are highly competent and comfortable working autonomously and may have experience working with dynamic, cross-disciplinary teams. You can think on your feet, know when and how to escalate a problem, and don't shy away from challenging situations. You demonstrate advanced people skills by actively listening, supporting others, conveying reliable facts, and building rapport in difficult situations to achieve the objectives.

You have a continued desire to extend your learnings, to test and refine the practices of sales and provide effective customer service. Your passion and drive for exceptional experience quality stands out, as does your ability to exceed expectations consistently.

Our Brand Purpose is to Make it Matter. It’s why we get out of bed, it’s what we pause and consider before making the best decisions for our clients and it’s at the front of mind when thinking of our colleagues.  Our purpose is supported and underpinned by our core values of Care, Waste Not, Do the right thing, No ego and Fun. You will be accountable in promoting and practicing The Project Lab's values and actively lead in creating a positive culture and impact through the projects you deliver.  

Responsibilities:

• Support Principal Consultants in relationship building and business development initiatives with new or existing clients.
• Prepare for client meetings to ensure outcomes are defined and achieved, and document meeting minutes and notes.
• Document client problems through our PISB framework with the assistance of Principal Consultants.
• Ensure that all aspects of proposals have an approach supported by evidence that will act as a platform for delivering services required to support our operating and business models. Clearly communicate the progress of sales activities to the Head of Growth and Principal Consultants.
• Prepare proposals and documentation as allocated by the Growth Team in the specified time frame.
• Problem-solve for customers in a way that ensures relationships remain positive.
• Serve as a point of contact between The Project Lab and our prospects or customers.
• Support the Growth Team to understand changes within the market and access products and services to support the changes.
• Development and delivery of internal training sessions to the Growth team.
• Create, continually refine and document effective systems to ensure that processes are efficient, cost-effective, reduce wastage and provide a consistently high client engagement experience.
• Manage stakeholder expectations, including assessing feedback and improving procedures accordingly to ensure excellent engagement at all times.
• Promptly escalate any issues or challenges relating to sales activities where client outcomes or The Project Lab's commercial objectives may be at risk.
• Regularly seek to improve your working knowledge relating to the delivery of sales and services through learning activities such as courses and events.

Skills and experience:

• A bachelor's degree in Business Management or similar (Certification relevant to Service Management).
• Minimum 3 years in a consulting, sales or project management role with a strong commercial mindset.
• Experience in delivering client-focused solutions to customer needs.
• Experience working with external stakeholders to understand and investigate feedback into the service, function or product provided and influence them to determine acceptable solutions.
• Accuracy, multi-tasking skills and attention to detail are critical.
• Exceptional time management and organisational skills.
• Exceptional excellent interpersonal, communication and customer service skills.
• Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organisation.
• Excellent listening, negotiation, and presentation abilities.
• Exceptional analytical and conceptual thinking skills.
• Strong technical IT skills.
• A track record of following through on commitments.
• Embracing change with flexibility to work in a dynamic environment.

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This exciting role is full-time and based out of our Hobart Office.